A flawed system reading and writing, service designredjotter5 February 2009henry porter, id cards, service design, the guardian, UK borders agencyComment
Snowing and togetherness service designredjotter3 February 2009community, happiness, laughter, london, red balloon, snow, spirit Comments
Service thinking in the NHS service designredjotter2 February 2009ben reason, government, health service, livework, NHS, service thinkingComment
Directgov digital touchpoints service designredjotter28 January 2009design week, digit, directgov, public service, social networ, touchpointsComment
London Adventure service designredjotter28 January 2009kate andrews, london, networking, service design drinks, social Comments
