A flawed system
The Guardian's Henry Porter tells his story of the UK Borders Agency, capturing the "anger and helplessness experienced when you become ensnared in a system that is flawed, contemptuous of individual needs and entirely pointless."
The Guardian's Henry Porter tells his story of the UK Borders Agency, capturing the "anger and helplessness experienced when you become ensnared in a system that is flawed, contemptuous of individual needs and entirely pointless."