service providers need to rethink relationships people I like, service designredjotter16 September 2009customer, mal fletcher, relationship, service provider, the guardianComment
User experience design expert people I like, service designredjotter26 March 2009bbc, design thinking, nicky smith, the guardian, user experience designComment
Fertile Mind people I like, reading and writingredjotter16 February 2009creativity, disciplines, education, intelligence, learning, school, Sir Ken Robinson, subjects, the guardian Comments
A flawed system reading and writing, service designredjotter5 February 2009henry porter, id cards, service design, the guardian, UK borders agencyComment
Dundee families project made me think, people I likeredjotter25 January 2009dundee families project, the guardianComment
