healthcare — 2013 > — Lauren Currie OBE — Founder. CEO. Speaker.

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The touchpoints of healthcare

service designredjotter10 July 2013healthcare, Sanofi, touchpoints Comment

Goverment apology over NHS care

made me think, people I like, reading and writing, service designredjotter20 March 2009accident and emergency, alan johnson, apology, government, healthcare, NHS, poor service, stafford hospital Comments

Complaints breed complaints

made me think, reading and writingredjotter15 March 2009complaints, feedback, healthcare, NHS, service, trust Comments

New Doctor Online

service designredjotter16 January 2009doctor online, hawaii, healthcare, service Comments

Patients in Service Design

service designredjotter17 November 2008ben reason, design thinking, healthcare, livework, NHS, service design, service thinkingComment