How do you design a memorable experience? service designredjotter13 February 2009adaptive path, ben fullerton, experience, jennifer bove, service design, thinking Comments
Comment of the day reading and writing, service designredjotter11 February 2009airport security, experience, poor service Comment
Aces Train Service service designredjotter25 January 2009aces train service, experience, transportComment
Journey from Osdorp amsterdam adventureredjotter26 August 2008amsterdam, customer, emotions, ethnography, experience, insight, journey, mapping, userComment
Time for a picnic amsterdam adventure, service designredjotter25 August 200831 volts, design thinkers, event, experience, picnic, service design Comment
A Tour of the Ports amsterdam adventure, service designredjotter25 August 2008emotion, ethnography, experience, insight, journey, ports of amsterdamComment
Nissan Adventure amsterdam adventureredjotter22 August 2008experience, insight, nissan, people, studyComment
