joe heapy puts pen to paper people I like, reading and writing, service designredjotter25 August 2009engine, jeff howard, joe heapy, publication, reading, service design bookComment
New breed of benefit busters people I like, service designredjotter23 August 2009A4e, benefit busters, emma harrison, employment, people, service, service design, social designComment
Swimming service slip up service designredjotter21 August 2009empathy, form filling, people, service, swimming, touchpoint Comments
Ladies and gentlemen, boys and girls. made me think, people I like, service designredjotter12 August 2009experience, gender, joel bailey, role, service design, tamsin smith Comments
