joe heapy puts pen to paper people I like, reading and writing, service designLauren Currie25 August 2009engine, jeff howard, joe heapy, publication, reading, service design bookComment
New breed of benefit busters people I like, service designLauren Currie23 August 2009A4e, benefit busters, emma harrison, employment, people, service, service design, social designComment
Swimming service slip up service designLauren Currie21 August 2009empathy, form filling, people, service, swimming, touchpoint Comments
A Fix It Service service designLauren Currie13 August 2009bus, experience, journey, timetable Comment
Ladies and gentlemen, boys and girls. made me think, people I like, service designLauren Currie12 August 2009experience, gender, joel bailey, role, service design, tamsin smith Comments
