Bob Cooper talks Service

Bob Cooper, founder and CEO of Frontier Service Design, has released videos from a recent panel discussion related to the origins and purpose of service design. Each video is approximately 2 minutes in length and range in topic from the high level need for service design in today’s economy to specific tactics used in understanding our client’s customers. [youtube=http://www.youtube.com/watch?v=PdgGLIeFrv0]

Interesting little snap shots into the way Frontier thinks!