While Piera Wolf might not be a household name, many in the fashion, design and art worlds are familiar with work by the talented graphic designer. I'm thankful to the beautiful Marianne Aerni for connecting us both. Here's what she has to say...

I'd like to introduce you to Kara Western. Kara currently works for a design agency in Portland focusing primarily on improving healthcare systems and/or devices. She spends a lot of time talking to people and trying to understand their needs, frustrations, and motivations. Kara was a student in the first cohort of the MA I designed and led. From day one I learned from her subtle and bold style of leadership and I am in constant admiration of how she shares her experiences of being part of the LGBT community. Here's what she has to say...

I understand your skepticism because I have been to all the same conferences you have. I’ve seen the tweets saying lives have been changed by a talk on agile delivery and I know as much as you do that it’s not true. I understand why you would apply this same skepticism to TedX Brum. This is why I’m going to tell you why and how this was different

Of course there is a Service Design TV Show! and I'm pleased to introduce you to the man behind it Mr Marc Fonteijn. I first met Marc and Marcel in Utrecht in 2008. I visited their 31 volts studio and we've been cheer leaders for each other and the service design community ever since. Here's what he has to say ...